What are the main things that slow down the claim process?

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restorationforum

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Joined Apr 26, 2016
Messages 98
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, according to the J.D. Power 2017 U.S. Property Claims Satisfaction Study,[SUP]SM [/SUP] Despite the overall improvement, problem areas are evident, most notably in water-related and other complex claims that take a long time to settle and that cause significant lifestyle disruption.
Slow resolution time is the primary driver of lower scores for water-related claims, with the time it took to settle claim attribute receiving a rating that is 0.40 points lower (on a 10-point scale) than other claims types for water-related claims.

 

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