What are the main things that slow down the claim process?

[restorationforum]

Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, according to the J.D. Power 2017 U.S. Property Claims Satisfaction Study,[SUP]SM [/SUP] Despite the overall improvement, problem areas are evident, most notably in water-related and other complex claims that take a long time to settle and that cause significant lifestyle disruption.
Slow resolution time is the primary driver of lower scores for water-related claims, with the time it took to settle claim attribute receiving a rating that is 0.40 points lower (on a 10-point scale) than other claims types for water-related claims.