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Game of Drones

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As drones increasingly enter mainstream business practices, the insurance world has been leading the charge of drone adoption. Drones aren’t just helping insurers save time and resources during inspections, they’re helping them keep customers, too. The most important factor determining whether a customer sticks with his or her current homeowner’s insurance company or switches to a new one isn’t price — it’s how long a claims process takes, according to a JD Power study. What’s more, if customers can wrap up their claims more quickly, they’re more likely to remain with an insurer.

Drones will also allow insurers to gather, store, and catalogue huge amounts of data which insurers could use for risk modeling and loss estimation, says CB Insights. They add that drones could automate tedious (and labor-intensive) tasks like counting missing shingles on a roof or determining whether a building façade might crumble.



Drones can’t replace insurance adjusters and building inspectors (yet). As CB Insights notes, inspecting a building is intricate, difficult work that requires expert skills and years of training. Drones are tools that can speed up and improve the work of inspectors, saving inspectors time, keeping them safer, and offering better and more detailed property views by taking pictures and videos that experienced inspectors can pore over later.
 

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